CUSTOMER SERVICE


We offer the best customer service you will ever receive!

Just ask our customers, we ofter hear a lot of thanks for our quick responses to emails, wonderful service and our dedication to making sure they choose the right translation product.

We know you spend hours researching the net finding the best solution and often need an insight into the vast array of products on the market. Our hightly trained staff is very knowlegeable about all the translation tools we carry and if we do not have a product that will meet your needs we will try to suggest other products on the market will.

If you have any question about our translation products or services please contact us at 800-771-9383 or 813-949-9383. If you would rather contact us by email you will find we answer all email quickly, never wait for critical questions to be answered!

	Purchase Orders	Shipping
	Payment Options	Exchange/ Return Policy
	Contact Information	Website Errors

TELEPHONE ORDERS  (813) 949-9383     ( 8am - 8pm EST Monday - Friday ) 
We know that sometimes it is easier to talk to a live representative when you place an order, just give us a call and we will be happy to answer any questions prior to ordering.

FAX ORDERS     ( 813) 948-1588 24 hour FAX line   
Print and Fax us the totaled order form off your computer screen. The completed order form, if filled out completely it will provide all that we should need to process your order.  The FAX arrives in a very secure office with restricted access. Your card information is safe.

MAIL ORDERS 
We accept, money orders, *checks and major credit cards.
Print and Mail us the totaled order form off your computer screen. The completed order form, if filled out completely it will provide all that we should need to process your order.

*NOTE: The check must clear the bank before shipment.
Make checks Payable to: 
Mail Payments to:

Shipping is added to your order after you fill in your address, shipments are based on shipping to the continental USA.

Puerto Rico, Alaska and Hawaii can be shipped through USPS (Priority Mail) on some items since their rates are more affordable. Higher ticket items will require shipping through a carrier that does offer more reliable tracking information. 

International Shipments
 We ship world wide but some restrictions apply. We will be happy to give you a quote for shipping, just send us your shipping address and the product you wish to order and we will send you back a quote quickly.

Please contact us directly by email for more information - sales@translationsoftware.us.

Customs
We mark all international packages with the contents and list the approximate replacement cost of the items on the customs documentation. All customs and import duties are applied when your shipment reaches the destination country, and, as we have no control over these charges and no way to estimate what they will be, these charges are your responsibility. Please contact your local customs office for details on how charges are applied in your locale.

Return / Exchange Policy
Our Return Policy is governed by each manufacturer. Due to the nature of software some manufacturers do not offer a money back guarantee. We will be happy to do a test translations with software prior to purchasing.

If you receive a product that is defective we will be happy to exchange the item for a new one.

Below is a list of manufacturers and the return policy. *Some Restrictions Apply

• Systran Software: This translation software comes with 15-Day Money Back Guarantee, with a 10% restocking fee. If you are not completely satisfied with your purchase, email sales@translationsoftware.us or call our Customer Service Department at 1-813-949-9383 between 9 and 5 p.m. EST and request help with your return. 
  
  
• LEC Software: Manufacturer does not allow returns on this software. If you have a defective product we will be happy to exchange the item for a new one.
  
  
• Electronic Dictionaries: 15 day money back guarantee, with a 10% restocking fee.
  
  
• Nuance Software: Our OCR and speech recognition software comes with a 15 Day money back guarantee, with a 10% restocking fee.
  
  
  We want to make sure you purchase the correct product, we are always here to answer any questions about the product before purchase so feel free to contact us.
  1-800-771-9383
  

*TERMS AND CONDITIONS: 

Some manufacturers offer demos (online or CD) and we are happy to do test translations via email before you purchase. 

International orders may be exchanged only when defective.

All items marked "clearance" are not refundable, all sales on these items are final.

All items we sell come with our 30-day Guarantee Against Defects. If your product is defective in any way just send us an Email for a Return Authorization Number. Defective software will be replaced upon receipt of the defective product.   

HOW TO MAKE A RETURN:

Making a return is easy. Contact us by phone or email to obtain an RMA Number. We cannot accept any returns without an RMA number, shipments will be refused and returned to you.

If you are returning an item you must do the following in order to receive your refund:

• Return the merchandise to us within 15 days of your original receipt of the order.
• The products must be returned in new, resalable condition.
• Produt must be eligible for a return, see list of manufacturers above that accept returns.
• You must include all packaging materials.
• Packaging materials must not be torn or damaged.
• All manuals and warranty registration cards must be unmarked.
• You must pay any return shipping expense.
• Display  the RMA number prominently on the outside of the box to avoid delays to your refund.
• Returned products must be received within 7 days from the issuance of the RMA Number

Note:  Packing the product properly for undamaged return is your responsibility.

Please remember to back up all of your data before installing any new software or peripherals; we cannot be responsible for any loss of data.

Phone: 813-949-9383
Fax: 813-948-1588